TERMS & CONDITIONS
PLEASE READ THE TERMS AND CONDITION BEFORE PAYING ANY DEPOSIT.
Once the deposit is received, you will be assumed to have read, understood and agreed to our Terms & Conditions and are therefore bound by them, at all times.
Drawings are provided for every project and are subject for client’s approval before production. Drawing services are free of charge, however, we require a 10% non-refundable deposit that would go towards the project payment before we start any drawings/drafting.
Once the drawings are approved by the client a 40% deposit will be required to put the project on production schedule. This deposit will be used to order all materials and hardware necessary to start the project and the remaining balance is due upon completion before installation/delivery.
The lead time for a custom piece to be completed and ready for delivery or pick up is 8-12 weeks after the 40% deposit is received.
REFUND & CANCELLATION
Our handmade furniture pieces are custom made and specifically built for one client — You! A lot of love and work goes into all of our furniture pieces, they are thoughtfully and carefully made to make sure people enjoy them for a very long time, because of this we cannot accept cancellation and refunds. If you do decide to cancel at any point after the 40% deposit is received, you will forfeit your deposit. However, we want you to be happy with your custom pieces, so please do contact us if there is any issue with your piece.
Because of the custom nature of our work, All Sales are Final.
DELIVERY & PICK-UP
We can provide delivery services for an additional charge. Anticipated delivery dates are approximates and given in good faith, based on our experiences. However, the lead time can change as a result of availability of materials and other reasons out of our control (e.g fire ,storm, acts of God). Therefore, delivery dates cannot be guaranteed and delays may occur.
Pick-ups in the shop are free of charge. People choosing to pick up their custom pieces from the shop are responsible for the handling, safe-transport, and care of furniture including loading and unloading, additional packing/wrapping of the product, as well as any necessary assembly or disassembly. We can not be responsible for any injuries sustained or damage done to a product while being picked up by a client. It is the responsibility of the customer to bring the necessary man-power to load the furniture into their vehicles.
Once your furniture piece is ready for delivery, you will be notified and a pick up/delivery will have to be scheduled. Finished furniture can be stored for up to 7 days , beyond that time frame storage fees will incur.
Furniture will be available for pick-up or delivery when the balance for your item is paid in full.
CHANGES DURING PRODUCTION
Changes made to a custom piece during production will result in an extra charge of $100 per change in addition to the additional product cost.
Natural wood is an organic material and as such, every piece is unique in character and appearance. Therefore, it should be understood that aging, the contraction and expansion of wood, and differentiation amongst grain and appearance are to be expected. Any difference in the initial appearance or natural ageing of pieces (ie, cracks, separating) which are inherent to their materials are not considered defects or flaws.
The beauty of wood is that every piece is different. With that comes variation and natural anomalies and imperfections in the wood. Variation in grain, color, and texture are inherent in many species of wood and are not considered defects. Several species of wood have irregularities in growth that produce dark patches, mineral streaks, small worm holes, or tight knots which are all considered enhancements to the character of the wood and overall product.